Premium
We take responsibility for the operations and monitoring of your databases through remote connection, 24/7/365 – Business Database operations and on call duty nights and weekends, 365 days a year.
The Premium level contains everything from the Business level and adds “On Call duty” for nights and weekends. With the Premium level for your database operations, you receive a safe and cost effective monitoring and operations solution for your databases 24/7/365, with qualified, highly experienced DBAs. We have a response time of one hour for initiating problem resolution. Remote connection is a must for rapid response according to these on call times.
The following is included in the Premium Level agreement:
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Health check on database instances and/or OS:
- Data collection
- Reporting on monthly basis -
Backup of agreed databases
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Automatic base monitoring 24/7 with alarms
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Two hours free telephone and email support/mentorship per month
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Placement and follow up of service requests to vendor support functions when necessary
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Always qualified DBA staff for monitoring, incidents and support
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Incidents handled 24/7/365 and charged per hour (outside office hours with a starting and hourly fee)
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Agreed response time: one hour – 24/7/365
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Remote connection
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Telephone conference/operations meeting between Customer and the Nordic Excellence team once a quarter to discuss problems, performance, reporting, etc.
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Pricing based on number of databases
An overview on the three levels of operation and support services
Primary Services
When you choose our PREMIUM service level we will deliver monthly Health Checks, 24/7 readiness with a response time of one hour and 24/7 monitoring as our primary services.
Health Check
Let us check your databases and/or OS for you. For each check, you will receive a report with findings and recommendations.
The findings and recommendations will be prioritized and grouped into critical issues requiring immediate action, warnings requiring action as soon as possible, and non-critical issues that can be handled with no time pressure. The checks will focus on performance, security, configuration, usage, resource planning and many other aspects of importance for your environment.
The checks are performed using a proactive approach that, combined with data gathering, enables us to identify issues before they turn into problems. When you choose the PREMIUM service level, checks will be performed on a monthly basis.
Monitoring
We can monitor your databases, OS, servers, storage and many other entities using event-based monitoring. We can do that by tapping into an already existing monitoring setup configured in your environment. Or we can deliver event-based monitoring to you by providing our own setup specifically for your organization. In both cases we will maintain and further develop the monitoring setup that suits your needs.
We can also help build non-standard monitoring for monitoring points specific to your domain.
When you choose the PREMIUM service level, we will monitor your systems and react to events 24/7/365 with a response time of one hour.
Readiness
We will handle your incidents 24/7/365. We will do that with a response time one hour.
Your incidents will reach our team of highly skilled and experienced DBAs directly – we don’t use 1st or 2nd level. Whether incidents are initiated through monitoring or by calls from your employees, they will go directly to our group of 3rd level database experts.
Add-On Services
Depending on your Database Technology we offer various Add-Ons to the Level of Database Services. Choose your Technology below and learn more about the available Add-On services.
Oracle Add-Ons
Patch Management add
We can handle patching of your databases for you. We will plan regular service windows to suit your annual schedule. Whenever a patch is published, we will evaluate the impact of this specific patch for your environment. If the patch requires immediate action, we will recommend this, and plan the urgent patching with you, and execute it. If not, we will apply the patch using the next scheduled service window.
As part of the Patch Management service, we will also keep track of the support lifecycle for your current versions. We will inform you in good time when you versions are running out of support and patches will no longer be published.
Daily Backup Check add
We can keep track of the execution and validation of your daily backups. We will scan through backup logs on a daily basis, and react if they are not Successful.
In the event of failed backups we will evaluate whether they should be reexecuted or the following execution of same the type of backup should get extra attention.
We will also troubleshoot the reason for the failure, and fix the issues together with you.
Backup as a service add
Stop worrying about backups of your databases. Let us handle your database backups instead, using our 2-site setup. We will work through whatever needs your business have regarding backup type, backup frequency, retention, restore time and much more together with you and your business.
Once agreed, we will configure and perform backups to suit your needs. We will guarantee you the agreed SLAs, and we will provide you with monthly reports documenting the backups executed.
Restore Test add
Let us help you validate your current database backups. We will restore a specific database using the current backup to a specific point in time. This is the ultimate way to check the validity of your database backups. We will identify and help you fix any obstacles recvealed by this test.
Other benefits by performing this test is making this task a known for alle the parties involved. And you will have an updated view on the time required for restoring and recovering your database in the event of a database crash.
Disaster Recovery Test add
It is always important to test and switch over to your disaster environment. During a service window we make a switch over and make sure that everything on the database side is working properly.
We can also make sure that the switch over process is documented. We recommend that this type of test is made 1-2 times a year to verify the disaster recovery environment.
License Review add
We can help you prepare for an Oracle License Audit. We will evaluate your server setup - physical as well as virtual – for all your servers using Oracle products.
We will measure this server setup against your acquired Oracle licenses and conclude whether you are compliant or not. We will also look into your Oracle databases, to determine if your usage of features, options and management packs are covered by licenses.
In case of any type of uncompliance, we will guide you towards the necessary changes to achieve compliance. We will also carry out these changes for you, if so desired. All of this is done in due time prior to an Oracle audit, to help you pass the audit. Consider us the mechanic you turn to, prior to handing over your car to inspection.
License Audit add
When Oracle uses their contractual right to perform a license audit we can be your advisor to verify and help out in the contact with Oracle auditors. We have the skills regarding Oracle contracts and how Oracle license terms and conditions shall be interpreted. We will make sure that your rights are protected. Furthermore we can help you get approvals and contract changes to support your way of using Oracle products.
Deployments add
We can handle deployments of code to your production database(s). Your developers will deliver packages for each deployment and we will deploy them and report back to you.
The process and scripts/methods needed for the deployment will be agreed upon and created initially. This Process will be followed strictly for each deployment.
This way your developers are wont need access to production environments, and we will guarantee a unifom process for applying code to these environments (databases).
Daily Cloning add
Let us help you clone you production database(s) to other database environments. We will help you determine the method for cloning data from production Environments to other environments. And we will help you implement an automated solution for performing these clonings.
We will check the success of the execution daily clonings and handle any issues that might occure.
Daily Batch Check add
We can check the results of you daily batch flows for you. Together we will initially define which job/flows to handle.
We will document the possible results for each job, and define the correct action for each result. We will deliver a daily report for you, giving you an overview of the latest batch flow.
DBSAT Security Check add
Databases are to a large extent exposed to security attacks. Security threats become more sophisticated, and it becomes more important to constantly develop database security.
The Oracle DBSAT security check analysis is based on Oracle's safety analysis tool DBSAT. The analysis, including report, comments and a personal meeting with a presentation and walk through of the report performed by a senior Oracle Consultant.
Performance Check add
Let us set op gathering of relevant performance data and store them continuously for you. This will allow us to check the Performance for specific SQL statements executed against your database(s) as well as for your database(s) in general.
We will evaluate the gathered data on an agreed schedule (monthly, quarterly or other) and generate a report for you with findings and recommendations. We will go through this report with your staff, and agree on which actions to take. We will also help you implement changes derived from the performance checks.
MS SQL Add-Ons
Patch Management add
We can handle patching of your databases for you. We will plan regular service windows to suit your annual schedule. Whenever a patch is published, we will evaluate the impact of this specific patch for your environment. If the patch requires immediate action, we will recommend this, and plan the urgent patching with you, and execute it. If not, we will apply the patch using the next scheduled service window.
As part of the Patch Management service, we will also keep track of the support lifecycle for your current versions. We will inform you in good time when you versions are running out of support and patches will no longer be published.
Daily Backup Check add
We can keep track of the execution and validation of your daily backups. We will scan through backup logs on a daily basis, and react if they are not Successful.
In the event of failed backups we will evaluate whether they should be reexecuted or the following execution of same the type of backup should get extra attention.
We will also troubleshoot the reason for the failure, and fix the issues together with you.
Backup as a service add
Stop worrying about backups of your databases. Let us handle your database backups instead, using our 2-site setup. We will work through whatever needs your business have regarding backup type, backup frequency, retention, restore time and much more together with you and your business.
Once agreed, we will configure and perform backups to suit your needs. We will guarantee you the agreed SLAs, and we will provide you with monthly reports documenting the backups executed.
Restore Test add
Let us help you validate your current database backups. We will restore a specific database using the current backup to a specific point in time. This is the ultimate way to check the validity of your database backups. We will identify and help you fix any obstacles recvealed by this test.
Other benefits by performing this test is making this task a known for alle the parties involved. And you will have an updated view on the time required for restoring and recovering your database in the event of a database crash.
Disaster Recovery Test add
It is always important to test and switch over to your disaster environment. During a service window we make a switch over and make sure that everything on the database side is working properly.
We can also make sure that the switch over process is documented. We recommend that this type of test is made 1-2 times a year to verify the disaster recovery environment.
Performance Check add
Let us set op gathering of relevant performance data and store them continuously for you. This will allow us to check the Performance for specific SQL statements executed against your database(s) as well as for your database(s) in general.
We will evaluate the gathered data on an agreed schedule (monthly, quarterly or other) and generate a report for you with findings and recommendations. We will go through this report with your staff, and agree on which actions to take. We will also help you implement changes derived from the performance checks.
PostgreSQL Add-Ons
Patch Management add
We can handle patching of your databases for you. We will plan regular service windows to suit your annual schedule. Whenever a patch is published, we will evaluate the impact of this specific patch for your environment. If the patch requires immediate action, we will recommend this, and plan the urgent patching with you, and execute it. If not, we will apply the patch using the next scheduled service window.
As part of the Patch Management service, we will also keep track of the support lifecycle for your current versions. We will inform you in good time when you versions are running out of support and patches will no longer be published.
Daily Backup Check add
We can keep track of the execution and validation of your daily backups. We will scan through backup logs on a daily basis, and react if they are not Successful.
In the event of failed backups we will evaluate whether they should be reexecuted or the following execution of same the type of backup should get extra attention.
We will also troubleshoot the reason for the failure, and fix the issues together with you.
Backup as a service add
Stop worrying about backups of your databases. Let us handle your database backups instead, using our 2-site setup. We will work through whatever needs your business have regarding backup type, backup frequency, retention, restore time and much more together with you and your business.
Once agreed, we will configure and perform backups to suit your needs. We will guarantee you the agreed SLAs, and we will provide you with monthly reports documenting the backups executed.
Restore Test add
Let us help you validate your current database backups. We will restore a specific database using the current backup to a specific point in time. This is the ultimate way to check the validity of your database backups. We will identify and help you fix any obstacles recvealed by this test.
Other benefits by performing this test is making this task a known for alle the parties involved. And you will have an updated view on the time required for restoring and recovering your database in the event of a database crash.
Disaster Recovery Test add
It is always important to test and switch over to your disaster environment. During a service window we make a switch over and make sure that everything on the database side is working properly.
We can also make sure that the switch over process is documented. We recommend that this type of test is made 1-2 times a year to verify the disaster recovery environment.
Performance Check add
Let us set op gathering of relevant performance data and store them continuously for you. This will allow us to check the Performance for specific SQL statements executed against your database(s) as well as for your database(s) in general.
We will evaluate the gathered data on an agreed schedule (monthly, quarterly or other) and generate a report for you with findings and recommendations. We will go through this report with your staff, and agree on which actions to take. We will also help you implement changes derived from the performance checks.
MySQL / MariaDB Add-Ons
Patch Management add
We can handle patching of your databases for you. We will plan regular service windows to suit your annual schedule. Whenever a patch is published, we will evaluate the impact of this specific patch for your environment. If the patch requires immediate action, we will recommend this, and plan the urgent patching with you, and execute it. If not, we will apply the patch using the next scheduled service window.
As part of the Patch Management service, we will also keep track of the support lifecycle for your current versions. We will inform you in good time when you versions are running out of support and patches will no longer be published.
Daily Backup Check add
We can keep track of the execution and validation of your daily backups. We will scan through backup logs on a daily basis, and react if they are not Successful.
In the event of failed backups we will evaluate whether they should be reexecuted or the following execution of same the type of backup should get extra attention.
We will also troubleshoot the reason for the failure, and fix the issues together with you.
Backup as a service add
Stop worrying about backups of your databases. Let us handle your database backups instead, using our 2-site setup. We will work through whatever needs your business have regarding backup type, backup frequency, retention, restore time and much more together with you and your business.
Once agreed, we will configure and perform backups to suit your needs. We will guarantee you the agreed SLAs, and we will provide you with monthly reports documenting the backups executed.
Restore Test add
Let us help you validate your current database backups. We will restore a specific database using the current backup to a specific point in time. This is the ultimate way to check the validity of your database backups. We will identify and help you fix any obstacles recvealed by this test.
Other benefits by performing this test is making this task a known for alle the parties involved. And you will have an updated view on the time required for restoring and recovering your database in the event of a database crash.
Disaster Recovery Test add
It is always important to test and switch over to your disaster environment. During a service window we make a switch over and make sure that everything on the database side is working properly.
We can also make sure that the switch over process is documented. We recommend that this type of test is made 1-2 times a year to verify the disaster recovery environment.
Performance Check add
Let us set op gathering of relevant performance data and store them continuously for you. This will allow us to check the Performance for specific SQL statements executed against your database(s) as well as for your database(s) in general.
We will evaluate the gathered data on an agreed schedule (monthly, quarterly or other) and generate a report for you with findings and recommendations. We will go through this report with your staff, and agree on which actions to take. We will also help you implement changes derived from the performance checks.
Contact us to learn more about how you can benefit from Powerhouse of Databases
You don't have to worry about your databases. We are here for you and your company. Contact us to discuss the many benefits of our database service offerings and Powerhouse of Databases. We can also advise you on which level of services matches your needs.
