Basic

At this level, we guarantee you access to a skilled DBA within a maximum of 8 hours.

The customer signs a contract that guaranties a response time of a maximum of eight office hours or next business day. Ideal for those who do not have a DBA in place full-time/part-time, but who want to ensure that skills are available on short notice. Also excellent for those who have irregular needs, that sometimes need to cut the workload or have expertise at peak times. Initially we will conduct a review of the database environment to shorten lead times for action, setup remote connections, etc. The advantages for you as a customer are of course access to experienced database administrators, the possibility to use the Nordic Excellence team and the quick response time. 

Book a consultant "on site" whenever you need or at regular times, for example, 2 days/month. With remote VPN access, you get even faster response times!


The following is included in the Basic Level agreement:

  • Monthly Health checks on your databases
  • Incidents handled and charged with a starting fee and hourly rate
  • Agreed response time – maximum 8 office hours or next business day
  • More services can be added; see service offerings below.

Contact us to get started

An overview on the three levels of operation and support services

Primary Services

When you choose our BASIC service level, we will deliver monthly Health Checks. On normal business days from 8 a.m to 4 p.m we offer a readiness to handle your incidents with a response time of eight hours as our primary service.

Health Check

Let us check your databases and/or OS for you. For each check, you will receive a report with findings and recommendations.

The findings and recommendations will be prioritized and grouped into critical issues requiring immediate action, warnings requiring action as soon as possible, and non-critical issues that can be handled with no deadline. The checks will focus on performance, security, configuration, usage, resource planning and many other aspects of importance for your environment.

The checks are performed using a proactive approach that, combined with data gathering, enables us to identify issues before they turn into problems. When you choose the BASIC service level, checks will be performed on a monthly basis.

The checks are performed using a proactive approach, that combined with data gathering enables us to identify issues before they turn into problems. When you choose the BASIC service level, checks will be performed on a monthly basis.

Readiness

We will handle your incidents between 8 a.m. and 4 p.m. on normal business days. We will do that with a response time of eight hours.

Your incidents will reach our team of highly skilled and experienced DBAs directly – we don’t use 1st or 2nd level. Incidents will go directly to our group of 3rd level database experts.

Monitoring

Monitoring is not included for the BASIC service level. If you want us to monitor your systems, please look at BUSINESS or PREMIUM service levels.


Add-On Services

Depending on your Database Technology we offer various Add-Ons to the Level of Database Services. Choose your Technology below and learn more about the available Add-On services.

Oracle  MS SQL  PostgreSQL  MySQL / MariaDB

Oracle Add-Ons

We can handle patching of your databases for you. We will plan regular service windows to suit your annual schedule. Whenever a patch is published, we will evaluate the impact of this specific patch for your environment. If the patch requires immediate action, we will recommend this, and plan the urgent patching with you, and execute it. If not, we will apply the patch using the next scheduled service window.

As part of the Patch Management service, we will also keep track of the support lifecycle for your current versions. We will inform you in good time when you versions are running out of support and patches will no longer be published.

We can keep track of the execution and validation of your daily backups. We will scan through backup logs on a daily basis, and react if they are not Successful.

In the event of failed backups we will evaluate whether they should be reexecuted or the following execution of same the type of backup should get extra attention.

We will also troubleshoot the reason for the failure, and fix the issues together with you.

Stop worrying about backups of your databases. Let us handle your database backups instead, using our 2-site setup. We will work through whatever needs your business have regarding backup type, backup frequency, retention, restore time and much more together with you and your business.

Once agreed, we will configure and perform backups to suit your needs. We will guarantee you the agreed SLAs, and we will provide you with monthly reports documenting the backups executed.

Let us help you validate your current database backups. We will restore a specific database using the current backup to a specific point in time. This is the ultimate way to check the validity of your database backups. We will identify and help you fix any obstacles recvealed by this test.

Other benefits by performing this test is making this task a known for alle the parties involved. And you will have an updated view on the time required for restoring and recovering your database in the event of a database crash.

It is always important to test and switch over to your disaster environment. During a service window we make a switch over and make sure that everything on the database side is working properly.

We can also make sure that the switch over process is documented. We recommend that this type of test is made 1-2 times a year to verify the disaster recovery environment.

We can help you prepare for an Oracle License Audit. We will evaluate your server setup - physical as well as virtual – for all your servers using Oracle products.

We will measure this server setup against your acquired Oracle licenses and conclude whether you are compliant or not. We will also look into your Oracle databases, to determine if your usage of features, options and management packs are covered by licenses.

In case of any type of uncompliance, we will guide you towards the necessary changes to achieve compliance. We will also carry out these changes for you, if so desired. All of this is done in due time prior to an Oracle audit, to help you pass the audit. Consider us the mechanic you turn to, prior to handing over your car to inspection.

When Oracle uses their contractual right to perform a license audit we can be your advisor to verify and help out in the contact with Oracle auditors. We have the skills regarding Oracle contracts and how Oracle license terms and conditions shall be interpreted. We will make sure that your rights are protected. Furthermore we can help you get approvals and contract changes to support your way of using Oracle products.

We can handle deployments of code to your production database(s). Your developers will deliver packages for each deployment and we will deploy them and report back to you.

The process and scripts/methods needed for the deployment will be agreed upon and created initially. This Process will be followed strictly for each deployment.

This way your developers are wont need access to production environments, and we will guarantee a unifom process for applying code to these environments (databases).

Let us help you clone you production database(s) to other database environments. We will help you determine the method for cloning data from production Environments to other environments. And we will help you implement an automated solution for performing these clonings.

We will check the success of the execution daily clonings and handle any issues that might occure.

We can check the results of you daily batch flows for you. Together we will initially define which job/flows to handle.

We will document the possible results for each job, and define the correct action for each result. We will deliver a daily report for you, giving you an overview of the latest batch flow.

Databases are to a large extent exposed to security attacks. Security threats become more sophisticated, and it becomes more important to constantly develop database security.

The Oracle DBSAT security check analysis is based on Oracle's safety analysis tool DBSAT. The analysis, including report, comments and a personal meeting with a presentation and walk through of the report performed by a senior Oracle Consultant.

Let us set op gathering of relevant performance data and store them continuously for you. This will allow us to check the Performance for specific SQL statements executed against your database(s) as well as for your database(s) in general.

We will evaluate the gathered data on an agreed schedule (monthly, quarterly or other) and generate a report for you with findings and recommendations. We will go through this report with your staff, and agree on which actions to take. We will also help you implement changes derived from the performance checks.

MS SQL Add-Ons

We can handle patching of your databases for you. We will plan regular service windows to suit your annual schedule. Whenever a patch is published, we will evaluate the impact of this specific patch for your environment. If the patch requires immediate action, we will recommend this, and plan the urgent patching with you, and execute it. If not, we will apply the patch using the next scheduled service window.

As part of the Patch Management service, we will also keep track of the support lifecycle for your current versions. We will inform you in good time when you versions are running out of support and patches will no longer be published.

We can keep track of the execution and validation of your daily backups. We will scan through backup logs on a daily basis, and react if they are not Successful.

In the event of failed backups we will evaluate whether they should be reexecuted or the following execution of same the type of backup should get extra attention.

We will also troubleshoot the reason for the failure, and fix the issues together with you.

Stop worrying about backups of your databases. Let us handle your database backups instead, using our 2-site setup. We will work through whatever needs your business have regarding backup type, backup frequency, retention, restore time and much more together with you and your business.

Once agreed, we will configure and perform backups to suit your needs. We will guarantee you the agreed SLAs, and we will provide you with monthly reports documenting the backups executed.

Let us help you validate your current database backups. We will restore a specific database using the current backup to a specific point in time. This is the ultimate way to check the validity of your database backups. We will identify and help you fix any obstacles recvealed by this test.

Other benefits by performing this test is making this task a known for alle the parties involved. And you will have an updated view on the time required for restoring and recovering your database in the event of a database crash.

It is always important to test and switch over to your disaster environment. During a service window we make a switch over and make sure that everything on the database side is working properly.

We can also make sure that the switch over process is documented. We recommend that this type of test is made 1-2 times a year to verify the disaster recovery environment.

Let us set op gathering of relevant performance data and store them continuously for you. This will allow us to check the Performance for specific SQL statements executed against your database(s) as well as for your database(s) in general.

We will evaluate the gathered data on an agreed schedule (monthly, quarterly or other) and generate a report for you with findings and recommendations. We will go through this report with your staff, and agree on which actions to take. We will also help you implement changes derived from the performance checks.

PostgreSQL Add-Ons

We can handle patching of your databases for you. We will plan regular service windows to suit your annual schedule. Whenever a patch is published, we will evaluate the impact of this specific patch for your environment. If the patch requires immediate action, we will recommend this, and plan the urgent patching with you, and execute it. If not, we will apply the patch using the next scheduled service window.

As part of the Patch Management service, we will also keep track of the support lifecycle for your current versions. We will inform you in good time when you versions are running out of support and patches will no longer be published.

We can keep track of the execution and validation of your daily backups. We will scan through backup logs on a daily basis, and react if they are not Successful.

In the event of failed backups we will evaluate whether they should be reexecuted or the following execution of same the type of backup should get extra attention.

We will also troubleshoot the reason for the failure, and fix the issues together with you.

Stop worrying about backups of your databases. Let us handle your database backups instead, using our 2-site setup. We will work through whatever needs your business have regarding backup type, backup frequency, retention, restore time and much more together with you and your business.

Once agreed, we will configure and perform backups to suit your needs. We will guarantee you the agreed SLAs, and we will provide you with monthly reports documenting the backups executed.

Let us help you validate your current database backups. We will restore a specific database using the current backup to a specific point in time. This is the ultimate way to check the validity of your database backups. We will identify and help you fix any obstacles recvealed by this test.

Other benefits by performing this test is making this task a known for alle the parties involved. And you will have an updated view on the time required for restoring and recovering your database in the event of a database crash.

It is always important to test and switch over to your disaster environment. During a service window we make a switch over and make sure that everything on the database side is working properly.

We can also make sure that the switch over process is documented. We recommend that this type of test is made 1-2 times a year to verify the disaster recovery environment.

Let us set op gathering of relevant performance data and store them continuously for you. This will allow us to check the Performance for specific SQL statements executed against your database(s) as well as for your database(s) in general.

We will evaluate the gathered data on an agreed schedule (monthly, quarterly or other) and generate a report for you with findings and recommendations. We will go through this report with your staff, and agree on which actions to take. We will also help you implement changes derived from the performance checks.

MySQL / MariaDB Add-Ons

We can handle patching of your databases for you. We will plan regular service windows to suit your annual schedule. Whenever a patch is published, we will evaluate the impact of this specific patch for your environment. If the patch requires immediate action, we will recommend this, and plan the urgent patching with you, and execute it. If not, we will apply the patch using the next scheduled service window.

As part of the Patch Management service, we will also keep track of the support lifecycle for your current versions. We will inform you in good time when you versions are running out of support and patches will no longer be published.

We can keep track of the execution and validation of your daily backups. We will scan through backup logs on a daily basis, and react if they are not Successful.

In the event of failed backups we will evaluate whether they should be reexecuted or the following execution of same the type of backup should get extra attention.

We will also troubleshoot the reason for the failure, and fix the issues together with you.

Stop worrying about backups of your databases. Let us handle your database backups instead, using our 2-site setup. We will work through whatever needs your business have regarding backup type, backup frequency, retention, restore time and much more together with you and your business.

Once agreed, we will configure and perform backups to suit your needs. We will guarantee you the agreed SLAs, and we will provide you with monthly reports documenting the backups executed.

Let us help you validate your current database backups. We will restore a specific database using the current backup to a specific point in time. This is the ultimate way to check the validity of your database backups. We will identify and help you fix any obstacles recvealed by this test.

Other benefits by performing this test is making this task a known for alle the parties involved. And you will have an updated view on the time required for restoring and recovering your database in the event of a database crash.

It is always important to test and switch over to your disaster environment. During a service window we make a switch over and make sure that everything on the database side is working properly.

We can also make sure that the switch over process is documented. We recommend that this type of test is made 1-2 times a year to verify the disaster recovery environment.

Let us set op gathering of relevant performance data and store them continuously for you. This will allow us to check the Performance for specific SQL statements executed against your database(s) as well as for your database(s) in general.

We will evaluate the gathered data on an agreed schedule (monthly, quarterly or other) and generate a report for you with findings and recommendations. We will go through this report with your staff, and agree on which actions to take. We will also help you implement changes derived from the performance checks.

Contact us to hear about how you can benefit from Powerhouse of Databases

You don't have to worry about your databases. We are here for you and your company. Contact us to discuss the many benefits of our database service offerings and Powerhouse of Databases.

Contact us to learn more

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